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Please remember to cancel any appointments that you can not attend to allow someone else that opportunity to see a GP. Please reply CANCEL to your text message to cancel any appointment.


Have you registered to use our Online Services? 

Please register with us so that you can request repeat prescriptions and book and cancel appointments online at your convenience.


Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment. 

Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done after 2.00.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.

Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

The Rooksdown Practice

The Rooksdown doctors' surgery in Basingstoke provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments  or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like.

Patient Participation Group (PPG) 

Recruiting now, please click on the PPG tab under the 'have your say' to find out more about joining the PPG.  Your Practice needs you. 

Opening Times

The surgery is open Monday to Friday 8.30am to 6.00pm.

Access for the Disabled

The practice has access for wheelchair users. Disabled toilet facilities are available.

Interpreting Service

The Surgery has access to an interpreting service.

Named accountable GP

All patients have a named accountable GP at this practice, if you require further details please ask at reception.

Your GP Cares (Item from the BMA)

The environment in which GPs are striving to provide services is increasingly challenging.

The burning issues are:

  • An increased demand on general practice caused by demographic changes, more complex health needs and some care moving out of hospitals is all contributing to unsustainable pressures on GP services.
  • Based on the current number of doctors working as GPs, and the staff who support them in the general practice team, there are simply not enough hours in the day to meet everyone’s needs.
  • Practices are struggling to recruit to vacant posts in their practices and to find locum cover so that patients can still be seen if a colleague is sick or absent.
  • The increasing demand and workload pressures are leading to low morale and stress causing many GPs to leave the profession or to consider early retirement.
  • Many GP practice buildings are old and need investment to create more room for patients to be seen or simply to make them fit for purpose.
  • GPs and their practice teams must have greater support to deliver high quality services that meet the requirements of all their local patients.

The Rooksdown practice Patient Charter

Patient Charter

The NHS Constitution

Please see link below to details of the NHS constitution.



The Friends and Family Test

The Rooksdown Surgery are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.

To complete this survey, please click on the "icon" below.

Patient Access

Statement of intent for detailed access to records online

Patient Online Services

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records. The Practice has a strict policy in place for the granting of such access requests.

This practice currently offers the facility for patients:
• to book, view, amend, cancel and print appointments online
• to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
• to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We publicise and promote our online services to our practice’s patients through the practice website, practice waiting room l posters and the PPG Online Forum.

If you wish to express your interest in this service, you will need to contact the surgery on 01256 399710.

The surgery will then provide you with a form detailing your "Registration details". You will need to collect this form from the Reception desk at the surgery (this cannot be posted to you). We will also require to see photo ID and proof of address, for example a utility bill or similar at the time of collection.

You can "Register" and "Log" into Patient Access by clicking on the icon below.


(Site updated 15/01/2018)
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