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Update on the future primary medical care provision from Rooksdown practice (Rooksdown and Beggarwood surgeries) and North Hampshire CCG

 

Patient survey – Help us shape the future of your local primary medical services - 26 March 2019

 

As part of our planning, the CCG would really value the views of patients registered at the practice about which services they currently use, which they most want maintained, or if they would like any new services introduced, or existing ones improved.

 

These views will be shared with the new provider to ensure that primary care services not only continue but can also be improved in the future.

 

This survey is available online https://www.smartsurvey.co.uk/s/beggarwoodandrooksdown/  and the deadline for patients to respond is midnight on Sunday, 12 May, 2019. We will also be writing to patients about the survey and inviting them to share their views.

 

Stakeholder and patient briefing - 13 March 2019

 

Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) have by mutual agreement decided that six-month notice of contract termination would commence on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.

 

We appreciate that this news may cause concern – but there is no need to be alarmed. The Practices will remain open and existing and new patients will continue to have access to the same services that they do now, whilst future plans are formally put into place and shared with patients and the public. The CCG is considering what options are available for the future provision of services and are engaging with existing patients and other stakeholders to understand their views. These views will be used to decide inform on the final option. In addition, the CCG has also been talking to other local practices to determine if there are other options for the provision of these services. All existing patients will receive a letter in the coming weeks informing them of the change and inviting them to complete a survey to gather their views about current and future provision of services.

 

We know that many of the patients value the practice staff and it is likely that they may be able to transfer to the new provider(s). In the meantime, the CCG and Cedar Medical Ltd are making sure that all of the staff are being supported through the change process.

 

The CCG is in regular contact with the practice and is providing additional resource during the transition period to ensure that patients are able to access the care they need on both the Rooksdown and Beggarwood sites. We are also attending the Rooksdown and Beggarwood Patient Participation Group (PPG) to update members and address concerns and questions that patients may have.

 

Updates will be posted on the CCG’s website at www.northhampshireccg.co.uk/beggarwoodandrooksdown/. 

 

 

GP and Practice Nurse Appointments - Update 3 January 2019

The Rooksdown and Beggarwood Practice offer all our patients GP and Practice nurse appointments at both locations.  As of the 14 January 2019 all requests for GP appointments will be allocated a GP or Advanced Nurse Practitioner (ANP) telephone call.  The GP or ANP will then be able to assess the individual and bring them in later in the day to be seen.  This is different from the appointment system that was in operation in the summer of 2018, this will improve patient contacts with the GP and ANP's

We are pleased to announce that we will be offering you and your family even better access to GP appointments. As well as the pre-bookable appointments now available Monday to Saturday, from October 2018, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 9:00am – 1:00pm and on bank holidays.

These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

 

These appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice, or calling on 01256 399710 or 01256 396500 during normal practice hours: 08.30 - 18.00.

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.  The latest patient update is available here, The back issues of the patient info sheet can be found by clicking on the have your say tab at the top of the page, selecting patient participation group, then clicking on the patient info sheet tab.  This lists the past patient information sheets and has link so that you can view these sheets. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Team Update

Dr Larry Stone, Medical Director, Rooksdown and Beggarwood Practice. Dr Stone will be based at Beggarwood on a Monday and Wednesday and Friday.

We are looking for more people to join our Patient Participation Group.  If you are interested please click on the link on the have your say tab at the top of this page and fill in the form or contact the surgery for further information.

 

 

 

Our Mission Statement

Our mission is to provide best care for our patients using the available resources, and to be the best practice we can be by becoming a high performing learning organisation.

All patients have a named accountable GP at this practice, if you require further information please ask at reception.

 

 

 

Statement of intent for detailed access to records online

Plan to Meet GMS 2015-16 Contractual Requirement for Patient Online Services

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from Monday 1st April 2016. The Practice has a strict policy in place for the granting of such access requests.

This date is subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:
• to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
• to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We publicise and promote our online services to our practice’s patients through the practice website, practice waiting room.

If you wish to express your interest in this service, you will need to contact the surgery on 01256 396500. The surgery will then provide you with a form detailing your "Registration details". You will need to collect this form from the Reception desk at the surgery (this cannot be posted to you). We will also require to see photo ID and proof of address, for example a utility bill or similar at the time of collection.

You can "Register" and "Log" into Patient Access by clicking on the icon below."

 

https://www.youtube.com/watch?v=Iy4CVGlSDP8

 

 


The Friends and Family Test

We are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.

To complete this survey, please click on the "icon" below.

 

(Site updated 26/03/2019)
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